Questions, answered.

The best choice depends on your priorities, budget and the particular model. Feel, finish, weight and care requirements can vary between products. Compare the details on the product page, or contact us with the models you are considering.

Available options vary by model and may include additional interactive functions. These are selectable product options, not a service for changing the torso’s body dimensions or shape. Please check the product page for the options available on your chosen model.

Some models offer optional functions such as vibration or automatic sucking. Availability and combinations depend on the model. Only select from the options listed on that product’s page; if anything is unclear, ask us before placing your order.

Check the dimensions, weight and compatibility information on the relevant product page. Do not assume that heads, accessories or other components are interchangeable between models. Send us the product links if you would like help checking before you buy.

Please refer to the listing and the options you select when ordering. Photos may show different configurations, and screen settings or lighting can affect how colours appear. If a particular feature is important to you, contact us to confirm it before ordering.

Choose your product, review the available options, and add your selection to the cart. Check the product configuration, quantity and delivery details before completing checkout.

The payment methods available for your order are displayed at checkout. If you cannot see the method you would like to use or have trouble completing payment, please contact us.

Please contact us as soon as possible with your order number and the change you would like to make. We will check the order’s progress and let you know whether the change is possible and whether it affects the price or timing.

Contact us as soon as possible with your order number. Cancellation terms depend on when you contact us and whether the order has been dispatched. Please refer to our Cancellation & Returns Policy for the full terms, or ask our team to review your order.

Orders are shipped in plain, unbranded outer packaging with no product details shown. If you have a specific privacy concern, please contact us before ordering.

We offer delivery within Australia. Please check whether your address is accepted at checkout. For a remote location or a delivery requirement you are unsure about, contact us before ordering.

Preparation and delivery times vary by product, configuration and destination. Check the product page for the information available for your order. Preparation time and transit time are separate, so please contact us before ordering if you are working to a particular date.

Check your dispatch confirmation for tracking information. If you cannot find it or need an update, contact us with your order number and we will check the status for you.

Contact us promptly with your order number if you need to change the address. We will check whether an update is still possible. Once an order has been dispatched, address changes may be limited by the carrier.

Follow the care instructions supplied for your specific product and material. Products with electronic functions may need different handling. If you are unsure which cleaning products or storage method to use, contact us before proceeding.

Do not assume that a product with electronic functions is waterproof or suitable for immersion. Follow the instructions for your model and keep water away from components unless the manufacturer expressly permits it. Ask us if you need help finding the correct instructions.

We generally do not accept change-of-mind returns after dispatch due to the intimate and personal-use nature of our products. This does not affect your rights under the Australian Consumer Law. Please refer to our Cancellation & Returns Policy for details.

Please contact us with your order number and a description of the issue. Clear photographs of the product or packaging, where appropriate, may help us review it. We will explain the next steps in accordance with your rights under the Australian Consumer Law. You do not need to include personal or intimate images.

Use our Contact Us page for product questions, order enquiries or after-sales support. If your enquiry relates to an order, include your order number so we can locate the details.