Shipping policy
Shipping Policy – Torso Australia
At Torso Australia, we offer free express discreet shipping across Australia.
Shipping at a Glance
-
Free express shipping across Australia
-
Discreet packaging on every order
-
Most products are prepared or produced within 5–10 business days before dispatch
-
Express delivery usually takes 5–10 business days after dispatch
-
Tracking details will be provided once your order has shipped
-
Displayed prices include applicable taxes and customs duties for Australian orders
-
We do not ship to PO Boxes
Free Express Discreet Shipping
We currently offer free express discreet shipping on all orders within Australia.
All orders are shipped in discreet packaging. The outside packaging will not display explicit product details.
Processing & Production Time
Most products are prepared or produced within 5–10 business days before dispatch.
Processing time may vary depending on the brand, product type, material, selected options, and production schedule.
Standard models may be ready sooner, while custom-made, made-to-order, silicone, or upgraded products may require additional preparation time.
Delivery Time
Once your order has been dispatched, express delivery usually takes approximately 5–10 business days.
Delivery time starts after dispatch, not from the date the order was placed.
Delivery times are estimates only and may vary depending on your location, courier availability, public holidays, customs inspections, remote delivery areas, and other circumstances outside our control.
Shipping Carriers
We use reliable courier services for express delivery, which may include DHL, UPS, or other suitable delivery providers depending on the order and delivery location.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available.
Please allow some time for tracking updates to appear after dispatch, as courier systems may not update immediately.
Customs, Duties & Taxes
For Australian orders, the displayed price on our website includes applicable taxes and customs duties, unless otherwise stated.
Customs inspections may occasionally cause delays. These delays are outside our control, but we will do our best to assist if any issue occurs.
Shipping Address
Please make sure your shipping address is accurate and complete before placing your order.
We are not responsible for delays, failed delivery, or additional costs caused by incorrect or incomplete address details provided by the customer.
We do not ship to PO Boxes.
If you need to update your shipping address, please contact us as soon as possible. We may not be able to change the address once the order has entered production, preparation, or dispatch.
Lost or Damaged Shipments
In the rare event that your order is lost or damaged during transit, please contact us as soon as possible.
Please provide your order number, clear photos or videos of the issue where applicable, and photos of the packaging and shipping label if relevant.
We will work with the shipping carrier to investigate the issue and provide a suitable resolution.
Delivery issues will be reviewed in accordance with our Returns, Refunds & Cancellation Policy and your rights under Australian Consumer Law.
Contact Us
If you have any questions about shipping or delivery, please contact us at: