Contact information
Contact Information – Torso Australia
If you have any questions about your order, product options, shipping, returns, or our store policies, please contact us at:
Customer Support
To help us assist you quickly, please include your order number when contacting us about an existing order.
You can contact us for:
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Order enquiries
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Product and customisation questions
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Shipping and tracking updates
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Returns, refunds, or damaged item support
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Website or policy questions
Response Time
We aim to respond to customer enquiries as soon as possible.
Response times may vary during weekends, public holidays, or busy periods.
Order Changes
If you need to update, cancel, or modify an order, please contact us as soon as possible.
We will do our best to assist, but order changes may not be possible once production, preparation, or dispatch has started.
Returns and Delivery Issues
Please contact us before returning any item.
If your item arrives damaged, incorrect, or if there is an issue with your delivery, please include your order number, photos or videos where relevant, and photos of the packaging or shipping label if available.
Returns and delivery issues will be handled in accordance with our Returns, Refunds & Cancellation Policy and your rights under Australian Consumer Law.